Turn One-Time Guests
Into
Repeat Direct Bookings.
Introducing GuestHub.
One place for everything your guests need.
Before. During. After.
GuestHub is the digital home every guest receives before, during and after their stay.
Guests discover today's events, restaurant bookings, exclusive offers, local attractions, guest rewards and instant support, all from one beautifully branded place.
Meanwhile, GuestFlow quietly captures guest data, automates communication and helps venues generate more repeat direct bookings.
Limited spaces available for our first hospitality, restaurant and food retail partners.
Willow Retreats
Live NowYour live guest information page
What's On Today
4 events happening today
Today's Dining
Tables available tonight
Extend Your Stay
From £89 per night
Guest Rewards
15% off your next stay
Local Attractions
15 places to explore
Guest Support
Instant help anytime
Willow Retreats
GuestHub Live
🍖 Today's BBQ
5:30 PM • Garden Terrace
🍽 Today's Special
Two burgers & fries £29
🎁 Guest Reward
15% off next stay
Your Live Hub
One live page for everything happening throughout your guests' stay.
Update In Minutes
Offers, events, rewards and guest information updated by your team in minutes.
Grow Your Guest Database
Capture guest details through rewards, competitions, offers and your VIP Club.
Turn Guests Into Repeat Bookings
Send targeted SMS offers that bring previous guests back and generate more direct bookings.
Guests Can Open GuestHub From Anywhere
No app required. Opens instantly on any smartphone.
GuestFlow In Action
One platform helping hospitality businesses capture more guests, improve every stay and bring them back to book direct again and again.
Before
Capturing enquiries & attention
- Website
- Competitions
- SMS
- QR Codes
During
Powering the guest experience
- GuestHub
- What's On Today
- Restaurant Bookings
- Guest Rewards
- Photo Uploads
- Guest Support
- Local Attractions
- Extend Your Stay
After
Bringing guests back
- Automated SMS
- VIP Club
- Guest Feedback
- Competition Winners
- Exclusive Offers
- Repeat Direct Bookings
- Guest Database
GuestFlow works before the stay, powers the guest experience during the stay, and automatically brings guests back afterwards.
GuestFlow isn't just another marketing platform.
It's one connected guest journey that turns enquiries into guests, guests into loyal customers and loyal customers into repeat direct bookings.
No App Required
Guests open GuestHub instantly in any browser. No downloads, no app installs, no logins required.
Update In Seconds
Change events, menus, offers and announcements in just a few clicks. Every guest sees updates instantly across GuestHub.
One Connected Guest Journey
Every guest interaction is connected, from first enquiry, through their stay and into repeat direct bookings.
Up To 98% SMS Open Rates
SMS consistently delivers one of the highest engagement rates of any marketing channel, helping venues keep guests informed and encouraging repeat bookings.
Stop Paying To Update Your Website.
Every activity change, event, offer or update shouldn't require emails, waiting days or paying a web designer.
With GuestFlow, you're back in complete control.
Traditional Website
Slow, expensive, out of your control
Every small website update costs time, money or both.
GuestFlow
Fast, included, completely in your control
Keep your venue updated in under a minute.
Website Updates Shouldn't Cost You Money.
A simple website update can often cost £50–£100 or require waiting several days for a web designer. With GuestFlow, updates are included and can be published in seconds using your Excel workbook.
Every Delayed Update Is A Missed Opportunity.
If today's event isn't online, guests can't book it.
If tonight's offer isn't promoted, fewer guests attend.
If your seasonal information isn't live, you're missing potential bookings.
GuestFlow helps you react instantly.
No Website Update Fees
Publish In Under 60 Seconds
No Waiting For A Web Designer
Never Miss Another Promotion
Update GuestHub Your Way
No coding. No web designer. No complicated CMS.
Update your live page using whichever method suits your business best.
Choose Your Method
Excel Sheet
Update your entire live page using one simple Excel workbook. Edit prices, specials, events, rewards and images in minutes, then publish your changes instantly.
"Steak Night £19.95"
"BBQ Pack Available"
"Summer Holiday Events"
Text Message
Simply send a text message with your update. Your live page updates automatically in seconds.
"Steak Night tonight"
"Dessert sold out"
"Tables available"
Send updates through WhatsApp exactly like chatting with a colleague. Your live page updates automatically without logging into anything.
"Sunday Roast back"
"Live music at 8pm"
"New cocktails added"
GuestFlow Does The Hard Work
Every update is automatically formatted, organised and prepared for your GuestHub.
GuestHub Updates Live
Every change instantly appears across your live venue page.
Guests See Changes Instantly
Every guest immediately sees the latest events, activities, rewards, offers and announcements on GuestHub.
However your team already works, GuestFlow adapts to your workflow, not the other way around.
Update from an Excel workbook today, with text message and WhatsApp updates arriving soon to make keeping your live page current even easier.
It's More Than A Live Guest Page.
GuestHub isn't just something guests use during their stay.
It helps guests discover your venue before they arrive, gives them a better experience while they're with you, and keeps your business connected to them long after checkout.
Every event, offer, reward and update becomes another opportunity to capture guest details, build relationships and generate more direct bookings.
🏨 It's Both A Customer Acquisition Tool And A Guest Experience Platform.
Discovered Everywhere
- Live Hub Page
- Your Website
- SMS Messages
- Booking Confirmation Emails
- Facebook & Instagram
- Google Business Profile
Always Up To Date
- What's On Today
- Restaurant Availability
- Activities & Entertainment
- Guest Rewards
- Local Attractions
- Important Guest Information
More Direct Bookings
- Capture Every Guest
- Grow Your Guest Database
- Reduce OTA Dependence
- Increase Direct Bookings
- Promote Seasonal Offers
- Encourage Repeat Stays
One platform. Three powerful jobs.
Capture every guest. Enhance every stay. Bring them back again.
See how GuestHub helps venues attract guests before they arrive, engage them during their stay and keep them coming back afterwards.
Most Previous Guests Never Book With You Again
Most holiday parks, glamping sites, lodges and hospitality businesses spend thousands attracting new guests, but very few have a system to stay in touch after checkout. Once guests leave, the relationship often ends and future bookings are left to chance. Many operators struggle to build repeat business because they don't own the guest relationship beyond the initial stay.
Guests Never Return
Most hospitality businesses never actively market to previous guests after checkout, missing one of their biggest opportunities for repeat direct bookings.
Turn New Interest Into Your Next Booking
GuestFlow captures guest enquiries before arrival, powers every stay with GuestHub, then automatically keeps guests engaged after checkout to increase repeat direct bookings.
Guest Found
New customers discover your Live Hub through Google, social media, your website, competitions, QR codes and referrals, turning more interest into leads you can capture and grow.
GuestHub During Their Stay
Every guest can instantly open GuestHub from a QR code, NFC touchpoint, SMS, email, website, Facebook or welcome pack. They can discover today's events, restaurant bookings, rewards, local attractions, competitions and guest information.
Guest Joins VIP Club
Guests choose to join your VIP Club to receive exclusive offers, competitions, rewards and future guest benefits.
Repeat Direct Booking
Previous guests receive occasional offers and rewards that encourage them to book directly next time.
Simple For Guests.
Simple For Venues.
GuestHub is easy to update, easy for guests to use and requires no complicated software or booking system integrations.
GuestFlow works quietly in the background, capturing enquiries, powering GuestHub during every stay, and automatically bringing guests back long after checkout.
Every Stay Builds Your Guest Database
Turn one stay into a relationship that can bring guests back again and again.
Guest Stays
Guests arrive through direct bookings, OTAs or third-party websites.
Joins VIP Club
Guests join through rewards, competitions, offers or your VIP Club.
Receives SMS
Automatically receives personalised stay offers and seasonal packages.
Returns Again
Books another stay after receiving a targeted offer or reward.
Becomes A Regular
Previous guest now books directly multiple times each year.
Instead of paying to find completely new guests every season, GuestFlow helps you build a valuable guest database that grows with every stay.
Turn Competitions Into Customer Growth
Simple prize draws and giveaways help grow your VIP customer database, increase engagement and create more repeat visits.
Competition Launch
Launch monthly prize draws, seasonal giveaways and exclusive guest competitions in minutes.
Luxury Weekend Stay • Afternoon Tea • Family Attraction Tickets • Spa Voucher
Instant Guest Entry
Guests enter instantly by tapping an NFC touchpoint, scanning a QR code or using your website.
No app required. Takes seconds.
Capture Every Guest
Capture the details of everyone staying, not just the lead booker. Partners, friends and family can all join your VIP Club, helping you build a much larger customer database from every booking.
Future Guest Marketing
Automatically send exclusive offers, seasonal promotions, last-minute availability and return guest discounts directly through SMS.
Win A Luxury Weekend Stay
Exclusive for guests staying with us
Current Entries
1,482
New VIP Members
1,136
Ways To Earn Bonus Entries
Every Guest Is A Future Booking Opportunity
Most venues only know who made the booking.
GuestFlow helps you build relationships with every guest who stays, dramatically increasing future direct booking opportunities.
Traditional Booking
4 Guests Staying
Only 1 Contact Captured
❌ 3 Guests Leave Without Ever Hearing From You Again.
Most accommodation businesses only collect details from the lead booker, meaning valuable future marketing opportunities are lost forever.
Guest Stay
Guests arrive through direct bookings, OTAs or third-party websites.
Every Guest Connected
Guests simply scan a QR code, tap an NFC card or visit GuestHub. Partners, friends and family can all join your GuestHub VIP Club, not just the lead booker.
Automated Guest Journey
GuestFlow automatically keeps every guest engaged with rewards, competitions, special offers, birthday messages and exclusive return-stay campaigns.
Capture Every Guest Once.
Market To Them For Years.
Every additional guest captured increases the lifetime value of every booking.
GuestHub VIP Club
Delivered
🎁 Your Return Guest Reward
Save 15% on your next direct booking.
🎂 Birthday Reward
Enjoy complimentary late checkout during your birthday month.
🍂 Autumn Weekend Offer
Exclusive guest pricing available this month.
Most venues only know who booked. GuestFlow helps you build a database of everyone who stayed. That means more repeat bookings, stronger guest relationships and a much larger audience for future promotions.
Capture Every Guest
Don't rely on collecting just the lead booker's details.
SMS Marketing
Reach previous guests instantly with exclusive offers.
Increase Direct Bookings
Encourage guests to book directly next time.
Exclusive Guest Rewards
Reward loyalty with VIP offers and seasonal promotions.
Increase Repeat Stays
Stay connected long after checkout.
Build Guest Loyalty
Turn one stay into years of repeat bookings.
CAPTURE EVERY GUEST•BUILD YOUR VIP DATABASE•SEND SMS CAMPAIGNS•INCREASE DIRECT BOOKINGS•REDUCE OTA DEPENDENCY•CREATE LIFELONG GUESTS
Social Media Owns Your Followers.
You Own Your Guests.
Every guest you capture becomes part of a marketing asset that belongs to your venue, not a social media platform.
Social Media Followers
Rented audience
Followers Are Rented
Guests Are Owned
Your GuestFlow Guest Database
Owned audience
Own Your Guest Database •Reach People Directly •Increase Direct Bookings •Build Long-Term Guest Value
Designed For Every Hospitality Business
Whether you run a holiday park, luxury glamping site, boutique hotel or holiday village, GuestFlow helps you capture more guests, build your own marketing database and generate more repeat direct bookings.
Holiday Parks
Build lasting relationships with returning holidaymakers and fill quieter dates with targeted guest campaigns.
Glamping Sites
Turn unforgettable stays into repeat direct bookings with automated guest journeys and VIP offers.
Boutique Hotels
Keep guests engaged before, during and after every stay with personalised messaging and loyalty campaigns.
Holiday Villages
Capture every family member, not just the lead booker, and grow your guest database with every visit.
Luxury Lodges
Create premium guest experiences while building long-term relationships that generate future bookings.
Campsites
Reconnect with previous campers using seasonal promotions, competitions and automated SMS campaigns.
One GuestFlow system. Built for every type of hospitality business.
What GuestFlow Helps You Achieve
MORE REPEAT BOOKINGS
Keep guests coming back through automated SMS campaigns, exclusive offers and VIP rewards.
CAPTURE EVERY GUEST
Collect contact details from everyone staying, not just the lead booker, using NFC touchpoints, QR codes and competitions.
OWN YOUR GUEST DATABASE
Build a valuable guest database that belongs to your business and market directly whenever you choose.
AUTOMATED GUEST MARKETING
Send seasonal offers, last-minute availability, birthday rewards and return guest campaigns automatically.
MORE DIRECT BOOKINGS
Reduce reliance on OTAs by encouraging previous guests to book directly with exclusive offers.
STRONGER GUEST LOYALTY
Create lasting relationships that turn one-time visitors into loyal returning guests.
Built By Operators.
Not Just Software Developers.
GuestFlow wasn't created by a software company looking for another product. It was built by a team that understands business growth, customer communication and the importance of creating memorable guest experiences. Every feature has been designed to help hospitality businesses capture more guests, build stronger relationships and generate more repeat direct bookings without relying on OTAs or social media algorithms. We continue to improve GuestFlow based on real customer feedback and the everyday challenges hospitality businesses face.
Paul Burgess
Founder & Product Development
Designing hospitality growth systems and automation.
Lisa Burgess
Customer Success & Onboarding
Helping businesses launch and grow with GuestFlow.
Justine Burgess
Client Success & Operations
Supporting customers and ensuring every GuestFlow journey runs smoothly.
Lewis Burgess
Platform & Technical Support
Developing, improving and supporting the GuestFlow platform.
A team that genuinely understands hospitality growth.
Helping hospitality businesses build stronger guest relationships, increase repeat direct bookings and create long-term business growth.
Helping hospitality businesses build stronger guest relationships, increase repeat direct bookings and create long-term business growth.
Real People•Real Support•Real Hospitality Experience•Built In The UK•Continuously Improving
Simple Monthly Pricing
Everything you need to capture every guest, build your own guest database and generate more repeat direct bookings.
PER MONTH
No usage charges. No surprise messaging bills.
- GuestFlow + GuestHub
- Guest Database
- Unlimited SMS Marketing
- VIP & Guest Rewards
- Competition Campaigns
- QR & NFC Touchpoints
- GuestHub Updates
- Platform Updates
- UK Support
Limited spaces available for our first hospitality, restaurant and food retail partners.
One-time setup fee applies.
One-Time Setup
- GuestFlow setup
- Live Venue Page setup
- Guest database configuration
- SMS automation setup
- QR & NFC touchpoints
- Competition landing pages
- Facebook & Instagram integrations
- Staff onboarding & launch
Ongoing Platform
- GuestFlow Hosting
- Guest Database
- Unlimited SMS Marketing
- Guest Messaging
- Competition Tools
- Live Venue Page
- Platform Updates
- Technical Support
LIVE VENUE PAGE•GUEST DATABASE•SMS MARKETING•NFC & QR TOUCHPOINTS•COMPETITIONS•AUTOMATED GUEST JOURNEYS
See What GuestFlow Can Do In 30 Days.
We set everything up for you.
Use GuestFlow at your venue for 30 days and see how it helps you grow your guest database, stay connected with previous guests and generate more repeat direct bookings.
If it isn't right for your business, simply cancel.
Done-For-You Setup
We build and configure everything for you.
Live At Your Venue
Test GuestFlow with real guests, offers and campaigns.
No Long-Term Contract
No lengthy commitment or complicated contract.
Cancel Within 30 Days
If GuestFlow isn't right for you, simply cancel.
We'll help you get GuestFlow live and ready to use.
Ready To Build A
Better Guest Journey?
Capture every guest, automate personalised follow-ups, increase repeat direct bookings and build a guest database your business actually owns.
Whether guests discover you through your website, QR codes, NFC touchpoints, competitions or social media, GuestFlow helps turn every interaction into long-term customer value.
Limited spaces available for our first hospitality, restaurant and food retail partners.
Built and supported by Burgess Growth Systems.
Designed in the UK for modern hospitality businesses.